Terms of Service

These Terms of Service ("Terms") govern your access to and use of the WhoTeaches mobile application and website (collectively, the "Service"), operated by GetStepIn Inc., a California corporation doing business as WhoTeaches ("GetStepIn," "we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

• You must be at least 18 years old to create an account and use the Service, whether as an attendee or as an organizer.
• By using the Service, you represent that you are 18 years of age or older.
• Organizer accounts and payment processing are currently available only to individuals and entities based in the United States. The Service is intended for users in the United States; we do not target or direct it to users in other countries and make no representation that it is appropriate for use outside the United States.

WhoTeaches is a marketplace that connects dance activity organizers with attendees. We provide tools for organizers to create and manage activities and ticket sales, and for attendees to discover activities and purchase tickets.

WhoTeaches is not the organizer of any activity listed on the platform. Activities are created and managed by independent third-party organizers. We are not responsible for the content, quality, safety, or cancellation of any activity.

For purposes of these Terms, "you" means any user of the Service. "Organizers" are users who create and manage activities (see Section 8). "Attendees" are users who discover and purchase tickets. Where a provision applies only to Organizers or only to Attendees, it says so.

• You are responsible for maintaining the security of your account credentials and for all activity under your account.
• You must provide accurate, current information when creating your account.
• You may not create accounts for others without their permission.
• You may delete your account from your profile settings. Organization owners may first need to resolve or transfer their organization's outstanding obligations before deletion. Upon requesting deletion, your account is locked and you will not be able to access the Service. Deletion becomes permanent after a 30-day grace period, during which you may cancel the deletion and restore access. Certain transaction records are retained after permanent deletion as described in the Privacy Policy and as required by law.

A service fee applies to ticket purchases made through the Service. The fee covers platform costs and, where the organizer passes them through, payment processing costs. The fee is shown as part of your order total before you complete a purchase. A WhoTeaches account is required to purchase tickets.

When you purchase a ticket through WhoTeaches, you are purchasing directly from the activity organizer. WhoTeaches facilitates the transaction but is not a party to the purchase agreement between you and the organizer.

Payment. Payments are processed by Stripe. By completing a purchase, you agree to Stripe's terms of service. We do not store your full payment card details.

Refunds. Whether to offer a refund is at the organizer's discretion. Where a refund is issued through the Service, it is for the full amount you paid. Refund timing is determined by Stripe and your card issuer and typically takes several business days. We reserve the right, but are not obligated, to issue a refund on an organizer's behalf in cases of clear organizer fault or non-performance, and to seek reimbursement from the organizer. These examples are illustrative and do not create an entitlement to a refund. If you believe you are entitled to a refund, contact the organizer directly, or contact us at legal@whoteaches.com and we will assist in facilitating communication.

Chargebacks and disputes. If you initiate a chargeback or payment dispute with your card issuer, your tickets for the affected order may be invalidated.

Activity cancellation. If an organizer cancels an activity, the organizer is responsible for any refunds. If you purchased a ticket to a cancelled activity and have not received a refund within 10 business days, contact us at legal@whoteaches.com.

No resale. Tickets may not be resold or transferred without the express written permission of the organizer. Fraudulent ticket use may result in account termination.

Some organizers sell passes or credit packages that are used over time rather than for a single activity. Passes expire after a validity period set by the organizer. Where the organizer does not specify a period, a default validity period applies. The validity period is shown to you at the time of purchase. Once a pass expires, its remaining credits or value can no longer be redeemed. Organizers may extend certain passes at their discretion; passes purchased online generally cannot be extended.

This section applies to users who create and manage activities ("Organizers").

Responsibilities

Organizers are solely responsible for the activities they create, including their content, safety, legality, and execution, and must provide accurate activity information. Organizers must comply with all applicable laws governing their activities.

Representations

You represent and warrant that: you have the legal right and authority to offer the activities you list; you hold all licenses, permits, registrations and insurance required for them; the information you provide about them is accurate and not misleading; your content does not infringe the rights of any third party; and you have the right to use any venue you list.

Attendee verification

Organizers are responsible for verifying attendee eligibility at their in-person activities, including any age restrictions applicable to their specific activity. WhoTeaches is not present at activities and cannot verify attendee identities or ages on an organizer's behalf.

Ticket listing requirement

• External payments are permitted. Organizers may accept payment through external methods such as cash, Venmo, Zelle, and PayPal, in addition to the Service.
• Listed activities are purchasable on the Service. Publishing an activity on WhoTeaches requires a connected payment account and at least one ticket option available for purchase through the Service, so any activity you list can be bought on-platform.
• No steering or tier manipulation. You may not undermine the requirement that listed activities remain purchasable on the Service by directing buyers to pay off-platform, and you may not route or record listed-activity sales off-platform in order to affect your plan tier. Your plan tier is calculated in part from the share of your paid ticket orders made through the Service (see Section 9).
• External transactions are your responsibility. WhoTeaches is not responsible for transactions outside the Service, and Attendees who pay through external methods have no recourse through WhoTeaches for refunds or disputes.

Content

By posting activity content, you grant WhoTeaches a non-exclusive, royalty-free license to display and promote that content in connection with the Service.

Acceptable use

The Service may only be used to list and manage legitimate in-person activities, never for fraudulent activity, unauthorized solicitation, or any unlawful purpose.

This section applies to Organizers and describes how and when GetStepIn charges you.

Plan tiers. Your plan tier is determined by the share of your paid ticket orders that are processed through the Service, measured monthly by number of orders. Each tier includes an allowance of contacts. For this purpose, contacts are the people who have purchased from you, not counting your staff or duplicate records that have been merged.

Contact fees. Contacts above your tier's allowance are billed at a per-contact rate published on our pricing page. Your base plan has no monthly subscription charge; charges arise only from contacts above your allowance.

Billing setup and authorization. Publishing activities and managing more than a limited number of contacts requires an active billing method on file, which is separate from the payment account you connect to receive money from ticket sales. By adding a billing method, you authorize GetStepIn to charge that method on a recurring basis for amounts you owe under this section, until you pause billing as described below.

Billing visibility. Your current tier and projected billing status are shown in your dashboard.

Pausing billing. The organization owner may pause platform billing at any time from the organization's billing settings. When billing is paused, any outstanding contact fees for the current billing period are settled, future charges stop, and the billing method is deactivated. While paused, you cannot publish new activities or add contacts beyond your plan's base limit, but your existing published activities remain available and your data is preserved. You can resume billing at any time to restore full access.

Effect of non-payment. If your billing method fails, your access continues while payment is retried. If payment ultimately fails, we may suspend your ability to publish new activities and to add new contacts beyond those you already have. Activities already published remain available and your data is not deleted.

Taxes. Organizers are responsible for their own tax obligations on revenue collected, whether through the Service or through external methods. Where the Service calculates and collects sales tax on an Organizer's behalf, the Organizer remains responsible for remitting that tax to the appropriate authority.

You may not:

• Use the Service for any unlawful purpose.
• Impersonate any person or entity or misrepresent your affiliation.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Interfere with or disrupt the Service.
• Use automated tools to scrape or extract data from the Service without our written permission.
• Post or transmit content that is fraudulent, harassing, defamatory, or otherwise objectionable.

We reserve the right to suspend or terminate accounts that violate these Terms, including Organizers who violate the ticket listing requirement in Section 8.

The WhoTeaches name, logo, and all software, design, and content created by us are owned by GetStepIn Inc. and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any part of the Service without our prior written consent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. GETSTEPIN MAKES NO REPRESENTATIONS ABOUT THE QUALITY, SAFETY, OR LEGALITY OF ACTIVITIES LISTED ON THE PLATFORM. ATTENDANCE AT ANY ACTIVITY IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GETSTEPIN INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID TO GETSTEPIN IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER. For this purpose, amounts paid to GetStepIn means service fees and any Organizer billing charges paid to us, and does not include ticket proceeds paid to Organizers.

PLEASE READ THIS SECTION CAREFULLY. It requires you and GetStepIn to resolve most disputes through binding individual arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You may opt out within 30 days (Section 14.9).

14.1 Informal resolution first. Before starting an arbitration, the complaining party must send the other a written notice describing the dispute and the relief sought; send notices to GetStepIn at legal@whoteaches.com. The parties will try in good faith to resolve the dispute for 60 days after the notice. An arbitration may be started only if the dispute is not resolved within that period, and this notice is a condition to starting arbitration.

14.2 Agreement to arbitrate. Except as set out in this Section 14, you and GetStepIn agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration, and not in a court of general jurisdiction. The parties understand that, absent this provision, they would have the right to sue in court and have a jury trial, and they waive those rights.

14.3 Rules and administrator. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms, before a single arbitrator. The AAA rules are available at www.adr.org. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.4 Arbitration fees. For any claim of $10,000 or less that you initiate, GetStepIn will pay the AAA filing, administrative, and arbitrator fees, unless the arbitrator determines the claim is frivolous. Each party is otherwise responsible for its own attorneys' fees and costs, except where the applicable law or the AAA rules provide otherwise.

14.5 Location. If the dispute arises out of your use of the Service as an Organizer, any in-person arbitration hearing will take place in San Mateo County, California. In any other case, any in-person arbitration hearing will take place in the U.S. county where you live. In either case, at your election the arbitration may be conducted by telephone or videoconference.

14.6 Class action waiver. You and GetStepIn agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims except as provided in Section 14.7, and may award relief only in favor of the individual party and only to the extent necessary to resolve that party's individual claim.

14.7 Batch arbitration. If 25 or more similar claims are asserted against GetStepIn by or with the assistance of the same or coordinated counsel, the parties agree the claims will be arbitrated in batches of up to 50 claimants each, with one arbitrator and one set of fees per batch, to keep the process manageable. This Section 14.7 is a limited exception to Section 14.6.

14.8 Delegation. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, scope, enforceability, or arbitrability of these Terms or this Section 14, except that a court may decide whether the class action waiver in Section 14.6 is enforceable.

14.9 Opt-out. You may opt out of this Section 14 by sending written notice to legal@whoteaches.com with the subject line "ARBITRATION OPT-OUT" within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the courts identified in Section 15, and GetStepIn will not be bound by this Section 14 as to you either.

14.10 Carve-outs. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or prevent unauthorized access to the Service. Bringing such a claim does not waive this Section 14 as to other disputes.

14.11 Severability. If the class action waiver in Section 14.6 is found unenforceable as to a particular claim, that claim will be resolved in court under Section 15 and not by class arbitration, while the rest of this Section 14 continues to apply to all other claims. If any other part of this Section 14 is found unenforceable, the remainder continues to apply.

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Subject to Section 14, any disputes not resolved by arbitration shall be resolved in the state or federal courts of competent jurisdiction located in California, and you consent to personal jurisdiction there.

You may stop using the Service and delete your account at any time, subject to Section 4. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms or if we reasonably believe your use poses a risk to the Service, other users, or GetStepIn. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination, including Sections 5 (Service Fees), 6 (Ticket Purchases), 9 (Organizer Billing) as to amounts already owed, 11 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Dispute Resolution), and 15 (Governing Law), survive.

You agree to indemnify and hold harmless GetStepIn Inc. and its officers, employees, and agents from any claims, damages, or expenses arising out of your activities on the Service, your content, your violation of these Terms, or, for Organizers, the activities you create and operate. GetStepIn will notify you of any such claim and you will cooperate in its defense.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and GetStepIn regarding the Service and supersede any prior agreements.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

No third-party beneficiaries. These Terms do not create rights in any third party.

Notices. We may provide notices to you by email, through the Service, or by posting to our website. You may send notices to us at legal@whoteaches.com. Notices are effective when sent.

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by requiring you to re-accept the Terms or sending a notification through the app. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at: